Voluntary Recall Notice

StyleCraft Instinct Clipper - 1st Generation

STYLECRAFT Instinct Clipper - Primera Generación

StyleCraft has implemented a limited recall on the Instinct Clipper in cooperation with the U.S. Consumer Product Safety Commission. This recall only applies to the early versions of the clipper. The battery in the clipper can overheat posing a fire hazard. See below for instructions on how to determine if your clipper is impacted.

StyleCraft ha implementado una limitada retiro en la Instinct clipper con la comisión de seguridad de productos del consumidor de Estados Unidos. El retiro solo se aplica a las versiones anteriores de la clipper. La batería en la clipper se calienta y se presenta un riesgo de incendio. Mire hacia abajo para las instrucciones de cómo determinar si su clipper ha sido impactado.

Directions on how to determine the impacted products and replacement instructions:

 

All Instinct Clipper units have a model number that can be easily identified by the user. Turning the clipper over to the back reveals various marking. Next to the word "China" there is a 4 digit code (ex: 40-23)

If your Instinct Clipper contains the model number SC607M and has one of the Lot Numbers below, then your clipper is part of the recall. StyleCraft will replace the battery in your clipper at no charge to you. We have provided 3 different options to participate in the recall.

Todas las unidades de la Instinct clipper tienen una numeración de modelo que es fácil de identificar con solo dándole vuelta a la clipper. Se revelan una serie de números a un lado de la palabra china de 4 números de serie (ejemplo 40-23)

Si su Instinct clipper contiene la numeración de SC607M y contiene la numeración de serie, su clipper es parte de retiro. StyleCraft le daría un replace de batería sin costo al cliente. Tenemos 3 diferentes opciones para participar en el retiro.

35-22 25-23
40-22 30-23
15-23 35-23
20-23 40-23

Repair Process: PROCESO DE REPARACIÓN:

Authorize Service Center repair: In person drop off

Any individual, regardless of where the unit was purchased, will be able to return the unit to one of these service centers. This is the quickest way for you to have the battery replaced. Many of these service centers may be able to perform the repair on a same day or next day basis. Consumers can find a full list of Authorized Recall Center locations. If you wish to return your clipper to a service center, please click HERE and fill out the brief form. An email will be sent to you with further instructions.

Mail-in Repair: Est. 8-12 business days

For those of you who don’t live near a service center, you will be able to return the unit directly to StyleCraft. To participate in the mail-in return option, you will be asked to remove the battery from the unit before sending the unit only (without the battery) back to us. Please watch this brief VIDEO for easy instructions on removing the battery. Once you have removed the battery, please click here for US/Domestic recall claims or click here for International recall claims to fill out a form (selecting “Mail-In Recall”) to receive an email with further instructions and your return shipping label.

To properly dispose of the battery, please go to the Environmental Protection Agency’s website which has easy instructions on how to dispose of the battery.

Para todos los que no viven cercas de un centro de reparación, ustedes podrán mantener una etiqueta de envío directo a StyleCraft. Para participar en la opción de etiqueta de regreso de envío, se necesita de remover la pila antes de enviar la clipper a nosotros. Por favor miren el VIDEO para informacion en como remover la bateria facil. Cuando este la bateria removida, por favor haga click aquí para el retro en Estados Unidos y domésticos y para el retiro Internacional llene la forma y seleccione mail-in-recall para que reciba el email con instrucciones y su etiqueta de envío.

Para disponer apropiadamente de la pila busque una agencia en el website de protección de ambiental que contiene instruciones faciles en cómo disponer de la pila fácilmente.

FAQ

If you have any questions, please feel free to reach out to our customer service team Monday through Friday 8:30 a.m. to 5:30 p.m. ET at 888-864-6409 or by email at CSteam@stylecraftus.com.